Treasures of Istanbul RETURN POLICY
Steps to follow for all online returns:
- please email our online team at info@treasuresofistanbul.com.au within 7 days of receiving your order to obtain a Return Authorisation Code (RA#)
- Items must be returned unworn in their original condition with all labels, tickets and tags attached.
- Send Items back to us (via trackable post) within 7 days of receiving your item.
Treasures of Istanbul return address:
Attention: Online Returns
Olinda
6 Parsons Lane
Ph: (03) 9755 3526
Australia 3943
Please note the following conditions apply:
- We offer refunds on all full price leather clothes, footwear and accessories, we offer exhanges on all footwear and accessories, subject to the below.
- No refunds exchange only will be offered on sale items
- Treasures of Istanbul will not accept returns on items that have been worn, washed or altered.
- Shoe care is unable to be returned.
- Both refunds and exchanges must be lodged with in 15 days of purchase. The item must be unworn, in saleable condition and in its original Treasures of Istanbul packaging.
All returns must be received at our Treasures of Istanbul return address within 7 days from the date of Return Authorisation Approval. If goods are not received at our return address within this timeframe we may be unable to process your claim, and your order may be returned to you at your cost, or goods may be forfeited.
Treasures of Istanbul RETURN SHIPPING
Customers are required to pay for shipping costs for returning all items except in the case of faulty goods.
Please use a reliable method of postage. Treasures of Istanbul is not liable for any loss, damage or delays arising from, or in connection with, the transport and return of your items to Treasures of Istanbul.
FAULTY ITEMS
Faulty items are classified as faulty if a manufacturing fault occurs within a small time frame. Items that have been damaged from wear and tear are not considered to be faulty. Please note: We can only replace it for the same product in the same size, subject to availability.
CONTACT US
If you have any questions after placing your order or how to return your item/s to us, contact us at info@treasuresofistanbul.com.au